At Bhavam Innovative, we are committed to providing you with high-quality cosmetics products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we have outlined our Refund & Cancellation Policy below to address any concerns you may have.
1. Cancellation Policy
Order Cancellations:
Before Shipment: You may cancel your order anytime before it has been processed for shipping. Please contact our customer service team as soon as possible if you wish to cancel your order. Once the order is canceled, a full refund will be issued to your original payment method.
After Shipment: Once your order has been shipped, it cannot be canceled. In this case, you may initiate a return after receiving the product (please see the Return Policy section below).
2. Return Policy
We accept returns for products that are unused, unopened, and in their original packaging.
Returns must be initiated within 15 days of the delivery date. After this period, we cannot accept returns or issue refunds.
Return Process:
To initiate a return, please contact our customer service team with your order details and reason for return. We will provide you with a return authorization and instructions on how to send the product back to us.
You are responsible for the shipping costs associated with returning the product, unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).
Condition of Returned Items:
Returned products must be in their original condition, including all packaging materials, tags, and accessories. Products that have been opened, used, or tampered with are not eligible for a return.
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
Refund Policy
Refund Process:
If your return is approved, a refund will be processed to your original payment method within 3-7 business days.
Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Partial Refunds:
In some cases, only partial refunds may be granted (e.g., if the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
4. Damaged or Defective Products
Reporting Damaged or Defective Products:
If you receive a product that is damaged or defective, please contact our customer service team within 7 days of delivery. Provide a description and photos of the damage or defect.
We will arrange for a replacement or issue a full refund, including any shipping costs incurred.
5. Exchange Policy
Exchanges:
We do not offer direct exchanges. If you wish to exchange a product, please return the original item following the return process outlined above and place a new order for the desired product.
6. Contact Us
If you have any questions or need assistance with your refund or cancellation, please contact our customer service team:
Bhavam Innovative
Address: Ground Floor, C-43/3-A, KH. No. 25/4, 40 Futa Road, Rama Vihar, New Delhi, North West Delhi, Delhi, 110081
Phone Number: +91 8979522225
Email Address: support@bhavaminnovative.com